Refunds and Exchanges
Only products purchased from Dr.Jart's official online mall can be canceled or
returned, and exchanges are not possible.
If you wish to cancel or return an order, please submit a separate request to the
"Dr. Jart Customer Satisfaction Center" .
- Telephone consultation: 1544-5453
- Chat consultation: Click here to access.
- Consultation Hours: Weekdays 9:00 - 6:00 (12:50 - 14:00, excluding weekends and holidays)
1. Cancellation of order: Can be accepted within the 'order status (payment completed) standard'
※ Cancellation time based on order status (payment completed)
1) Orders “before” 10:00 am → (same day) can be canceled before 10:00 am
2) Orders “after” 10:00 am → (same day) after 10:00 am ~ 6:00 p.m., (next business day) 9:00-10:00 a.m.
(However, if received after the cancellation time, it will be accepted as a return, and a return shipping fee
(5,000 won) may be incurred.)
2. Returns: Received or delivered after the cancellation time, accepted after delivery is complete
- In accordance with the standard terms and conditions of the Fair Trade Commission, products are available
within 7 days from the date of receipt.
However, if the content of the product is different from the displayed or advertised content or the contract is
performed differently,
exchange/return is possible within 3 months, or within 30 days from the date the fact was known or could
have been known.
1) Within 1-3 business days from the date of receipt of return, 'CJ Logistics' visits and collects the product.
※ For smooth collection, please pack the returned product in the shipping box and deliver it to the courier.
2) Return processing takes an average of 3-5 business days from the time the product is collected and stored in our distribution center.
※ However, in the case of returns or credit card payments, it may take a certain period of time to complete
the cancellation according to the card company's policy, and the cancellation result and cancellation
processing period can be checked through the card company.
※ In the case of returns due to personal reasons such as simple change of mind (within 7 days after receipt
of the product) or order mistake, around-trip shipping fee (KRW 5,000) will be charged.
※ There is no damage to the product, such as the quantity of the returned product, the box and label of
the product, and the enclosed free gift must also be sent in order to process the return.
※ Partial returns are not allowed.
3. Exchange
It is difficult to process exchanges due to product changes or order mistakes