Order Guide
Check order details Click
Here to check the details of your order purchased on the Dr. Jart+ official mall.
- After logging in, you can use My Page - [Order History].
- If you click "View Details" next to the order number, you can check the order details and order status by
clicking the order list in the order history after logging in.
- When placing an order, a confirmation email is sent, so please refer to the order confirmation email.
Quantity available for purchase
Dr. Jart+'s official online mall has limits on the number of purchases per day and the number of orders. (Purchase available: 3 times per day per ID, maximum purchase quantity per day is 14, single item is 8) If the order cancellation is completed, the number of purchases is restored.
Changing order information
If you wish to change your order information, please submit [Cancel Order] to the "Dr. Jart Customer
Satisfaction Center" and place your order again.
* Among the payment methods, the payment service without a bankbook through a virtual account is not
in progress.
Withdraw order
Only products purchased from the Dr. Jart+ official online mall can be canceled. Please check the order
status 'Payment complete (order completed)' standard and submit a separate request to the "Dr. Jart
Customer Satisfaction Center".
(However, if received after the cancellation time, it will be accepted as a return, and a return shipping fee
(KRW 5,000) may be incurred.)
※ Cancellation time based on order status (payment completed)
1) Orders made before 10:00 am → (Same day) can be canceled before 10:00 am
2) Orders made after 10:00 am → (Same day) after 10:00 am - 6:00 pm,
(next business day) 9:00 am - 10:00 pm Cancellation possible
※ Dr. Jart Customer Satisfaction Center consultation channels and hours
- Telephone consultation: 1544-5453
- Chat consultation: Click here to access.
- Consultation Hours: Weekdays 9:00 - 6:00 (12:50 - 14:00, excluding weekends and holidays)